Tasks of the ombudsman service
The ombudsman service is the contact point for patients with complaints about the healthcare process and service provision
What does the ombudsman service do?
If you are not satisfied with one or more aspects of our care provision, it is best to discuss this as soon as possible with the people involved (doctor, (head) nurse or other staff members).
A good conversation can already solve a lot. If this fails for whatever reason, you can contact the ombudsman service to lodge a complaint or comment. After all, your experiences and feedback help us to improve the quality of our services.
You can also contact the ombudsman service for questions and information about patients' rights and obligations. You can also consult the Patient Rights website.
What can you expect from the ombudsman service?
The ombudsman service is available for:
The ombudsperson always handles your question or complaint confidentially and objectively, and is always bound by professional secrecy. They act as a neutral person who mediates between the different parties, without taking a position. However, they do try to find a solution acceptable to both parties through mediation. If you are not satisfied with this result, they will refer you to external organisations that can help you with further complaint handling.